Training Your Consumers
The Importance of Training
Companies, especially automotive part manufacturers, who don’t teach their consumers how to operate and install their products receive more returns and negative customer experiences. When you ensure your consumers are well-trained on how a product works and is installed, this develops loyalty and trust in your brand.
In an economy that’s increasingly turning to eCommerce versus in-store sales, it’s especially imperative that companies provide effective training opportunities. Whether it’s through videos, in-class training, or another form of education, EXTEND GROUP has the know-how and experience to develop training programs for your organization that will boost your brand’s image and increase consumer loyalty.
Contact us today to get started on your brand’s training program.
Whether you need a few videos to train your customers or you’re looking for a complete training domain, we’ve got you covered. contact us today to get started.
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Learn More About Training
This is in-the-bay and online, high-level technician training. This will NOT be a sales pitch. At EXTEND GROUP, we saw the need and the opportunity. With 30% of today’s technicians over the age of 45, now is the optimum time to provide category training to tomorrow’s...
Is this question for the shop owner, or the technician? I believe professionals in both categories should ask themselves whether the expense associated with training is justifiable. Let’s look at it, first, from the shop owner’s point of view. As a former shop owner,...
Educated consumers are loyal customers—no doubt about it. The more they know about your product or service, including various uses and best practices, the more they will know they need it. Taking category education a step further by offering in-depth training creates...